AT&T in Olathe, KS Open now

Reviews about AT&T

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  February 15, 2020, by Alex Kollars
  I have put this post off for far too long (9 months). To cut to the chase and skip an awesome story, I had water damage to my phone. Since my cell phone provider was AT&T at the time, I went to this local retail store. Upon entering the store, I was greeted by a lady with an ipad. She took note of my situation and relayed the message to one of the sales employees. I watched the whole interaction as she walked over to him spoke a few words then made her way back to me. Please keep in mind that this was during a rush hour so, why would I expect anything but sub par customer service.? Well, I expected more than what I got. The greeter said to me there's nothing they can do but sell me a new phone. Wait a second... You're telling me the company that sold me a product isn't even willing to look at it, assess it, offer to ship it to the manufacturer or even give me an option to 'revive' my phone. Please understand that money was not an issue for me. I would've paid a high dollar for the float trip photos alone. Keep the phone, I just want my lost memories! They could care less. It's all about making the sale, right? Wrong. You lost my business which has become a snowball effect among countless individuals. I recently signed up for home Internet and I can't even fathom how much worse that experience has been. But I digress. I will save that post for another day. One positive takeaway. I drove to Phone Medic down the street. The difference was night and day. They told me no guarantees but will do everything they can. I got a call (new phone) 5 days later. They said they were unable to restore my phone or backup my content but, I could pick up my phone anytime. I'm not one to give up easily so I went ahead and picked up the phone. Again, I could really tell the associates at Phone Medic cared about their clients. I remember this vividly. As the Phone Medic associate went to grab my phone, he said "let me try one more thing." (At this point, those float trip memories were gone forever) He brought the phone to a wall charger and plugged it in. I saw him look at the screen and chuckle (the chills began to spread). The phone turned on! We quickly hooked my phone up to a back up station in case it crashed. We recovered everything. I was so happy that I showed him the photos that I thought were gone forever. I was thrilled, all around great experience. Bottom line, don't go AT&T. If you have ANY phone issues, please go to Phone Medic. They care.
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  February 24, 2019, by Brian Smith
  STEER CLEAR OF THIS STORE!! Do yourself a favor and avoid this AT&T store at all costs. This is the first Google review I've ever left and I'm leaving it because people deserve to know how horrible their customer experience will be with the staff at this location, including the prideful manager, Andrew Perkins. The long and the short of our story is one of the store's representatives sold my girlfriend and I phones with cases and screen protectors. What no one told us and we had to find out on our own, was that the screen protector didn't work with phone case they sold my girlfriend. Andrew Perkins, store manager, admitted we shouldn't have been sold both, but refused to even give us store credit for a case we could no longer use because we were outside the 14 day window. Well Andrew, if you would teach your staff not to sell cases and screen protectors that don't work together, we wouldn't be needing to return the phone case after the 14 day period (mind you it was less than 30 days that we were back trying to return the case). Andrews words, "We have to be by the book here". We even sent an email up to the District Manager, Mike Davisson, who is on vacation, but took the time to call Andrew and tell him to call us and tell us there's nothing they can do. We actually spoke with a rep at the AT&T location over by the Oak Park mall that said they deal with this store's issues all of the time. Corporate AT&T needs to know how pathetic the customer service is at this location and how their management is willing to do nothing to make situations right. We're talking about a phone case that probably cost them $3 to buy. And we were still going to spend the money in their store with store credit, but Andrew and Mike refused to take care of their new clients switching over from Sprint. Sprint isn't looking so bad now. If your employee sells 2 items that don't work together on your phone, it shouldn't matter how long it took you to figure it out and return the item. Take responsibility for your employees Andrew and Mike. I will be sharing this experience with everyone I know looking to switch to AT&T and every review site I can find until this is made right.